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Reception Supervisor

1 month ago

Bristol, Bristol, United Kingdom Klarent Hospitality Full time
{"title": "Reception Supervisor", "description": "Role Overview

Klarent Hospitality is seeking a skilled Reception Supervisor to oversee the front desk operations at Mercure Bristol Grand Hotel. As a key member of the hotel team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.

Key Responsibilities
  • Supervise the reception team to maintain high standards of service and hospitality
  • Manage guest requests, complaints, and feedback in a professional and timely manner
  • Monitor and maintain the appearance and standards of the reception area
  • Maximize sales revenue through up-selling and promoting hotel services
  • Collaborate with other departments to ensure seamless guest experiences
Requirements
  • Proven experience in a supervisory role in a hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritize tasks effectively
  • Strong commercial awareness and sales capabilities
  • Knowledge of hotel operations and services
What We Offer

Klarent Hospitality is committed to providing our employees with opportunities for growth and development. As a Reception Supervisor, you will enjoy a competitive salary, excellent benefits, and the chance to work with a dynamic and supportive team.

Mercure Bristol Grand Hotel is a stunning Grade II listed building with a unique blend of history and modern style. Our hotel features a dedicated pool, sauna, and jacuzzi, as well as the Keepers restaurant & bar, serving traditional British cuisine with a twist.

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