Customer Service Representative

17 hours ago


Mole Valley District, United Kingdom GLL Full time

At GLL, we're seeking a Customer Service Advisor to join our team at Leatherhead Leisure Centre. As a key member of our team, you'll play a vital role in delivering exceptional customer service experiences that exceed our customers' expectations.

As a Customer Service Advisor, you'll be the first point of contact for our customers, responding to their enquiries and converting them into memberships. You'll work closely with our team to provide a warm welcome, answer phone calls, handle transactions, and deal with any queries that may arise.

Key responsibilities include:

  • Providing a first-class customer service experience
  • Answering phone calls and responding to customer enquiries
  • Handling transactions, including setting up direct debits and cash handling
  • Dealing with membership enquiries and selling memberships to customers
  • Working collaboratively with the team to achieve our goals

As a charitable social enterprise owned by its staff, GLL offers a range of benefits to its employees, including:

  • A values-driven organisation
  • Learning and development opportunities to support career growth
  • Good pension schemes
  • Discounted gym membership for you and your partner
  • A full-time permanent position
  • Industry-leading rates of pay
  • Opportunities to join the GLL Society and have a say in how we're run
  • Exclusive discounts on our villas in Portugal and ski chalets in Bulgaria
  • Health assurance
  • Career pathways and professional development
  • Discounts across thousands of retailers


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