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Customer Service Representative

2 months ago

Mole Valley District, United Kingdom GLL Full time

At GLL, we're seeking a Customer Service Advisor to join our team at Leatherhead Leisure Centre. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring our customers have an outstanding experience every time they visit our centre.

Key Responsibilities:

  • Provide a warm welcome to every customer, ensuring they feel valued and supported.
  • Respond to customer enquiries, converting them into memberships and enhancing their lifestyle.
  • Answer incoming calls, deal with transactions, and handle any queries in a professional and courteous manner.
  • Work collaboratively with the team to ensure our customer service level is at the highest standard at all times.
  • Participate in outreach projects, engaging with the local community and promoting our services.

What We Offer:

  • A Values-driven organisation with a strong focus on customer service.
  • Learning and development opportunities to support your career growth.
  • Competitive rates of pay and a range of benefits, including discounted gym membership and exclusive discounts on our villas in Portugal and ski chalets in Bulgaria.
  • A full-time permanent position with opportunities for career progression.

About GLL:

As a charitable social enterprise owned by its staff, GLL is committed to making a positive impact in our communities. We're proud to offer a range of benefits that reflect our values and support our employees' well-being.