Customer Service Representative

7 days ago

Valley, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

Min 16 Hours P/W - possibly more hours when the store needs.

Various shifts available

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.

About the Role:

Key Responsibilities:

  • Customer Service:
  • Preparing of all sandwich ingredients, to include cooking breakfast and lunch items, baking of cookies/bread and washing, cutting, slicing, chopping and grating of ingredients, in accordance with established guidelines.
  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales
  • Adhere to all food handling, safety, and sanitation standards when storing/preparing/serving food and cleaning the department.

Store Operations:

  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.

Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a 'Challenge 25' policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

What's in it for you?

  • Excellent benefits package including:
  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
  • Develop your skills and capability in a highly supportive and multi-diverse culture
  • Outstanding Training & Development
  • Gain hands-on experience in a high volume, fast paced convenience store
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
  • Early access to your pay through 'EarlyPay'
  • 24/7 access to your payslips and Rotas via HR/Payroll portal
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Company Pension Scheme
  • NEST pension scheme
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  • Extra Holidays - Purchase Scheme
  • Cycle to work - Bicycle purchase scheme
  • Long Service Awards

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