Customer Service Representative

2 days ago

Valley, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

Min 16 Hours P/W - possibly more hours when the store needs.

Various shifts available

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

A.F. Blakemore & Son Ltd is a leading retail company with a strong presence in the UK. Our company values innovation, customer satisfaction, and teamwork, and we are committed to providing our customers with an outstanding shopping experience.

Key Responsibilities:

Customer Service:

  • Prepare and present food and beverages to customers, ensuring high-quality standards and presentation.
  • Greet customers in a friendly and welcoming manner, responding to their needs and concerns.
  • Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
  • Upsell selected products to customers, highlighting multi-buy offers and promotions.
  • Adhere to all food handling, safety, and sanitation standards when storing, preparing, and serving food and cleaning the department.

Store Operations:

  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
  • Adhere to all company policies and procedures, ensuring a smooth and efficient store operation.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follows instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy desirable.
  • Keen and enthusiastic approach to working both in a team and independently.

What's in it for you?

  • Excellent benefits package, including:
  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high-volume, fast-paced retail environment.
  • Generous staff discount in all our stores (excl. Alcohol & Cigarettes).
  • Proactive promotion of internal candidates.
  • Paid Breaks.
  • Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme.
  • NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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