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Customer Service Representative

2 months ago

Mole Valley District, United Kingdom GLL Full time

At GLL, we're seeking a Customer Service Advisor to join our team at Leatherhead Leisure Centre. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring every visitor has a positive experience.

Key Responsibilities:

  • Provide a warm welcome to customers, answering their queries and resolving any issues promptly.
  • Process transactions, including setting up direct debits and handling cash.
  • Convert customer enquiries into memberships, promoting our services and products.
  • Support the team in preparing studios, gyms, and sports halls for activities, ensuring a safe and clean environment.
  • Collaborate with colleagues to achieve excellent customer service standards.

What We Offer:

  • A values-driven organization with a focus on customer satisfaction.
  • Opportunities for learning and development to support your career growth.
  • A range of benefits, including discounted gym membership, a pension scheme, and exclusive discounts on villas and ski chalets.
  • A supportive team environment with a focus on teamwork and collaboration.

About GLL:

As a charitable social enterprise owned by its staff, GLL is committed to making a positive impact in our communities. We're proud to offer a range of benefits and opportunities for our employees to grow and develop.