Resident Liaison Officer
6 days ago
We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.
Key Responsibilities:
- Manage resident appointments and schedules to ensure seamless communication.
- Handle resident complaints and issues with professionalism and efficiency, providing timely resolutions.
- Maintain accurate property records and conduct regular validation and customer satisfaction surveys to inform business decisions.
- Facilitate effective communication between stakeholders to ensure a smooth project experience.
- Work proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
- Previous experience as a Resident Liaison Officer is essential, with a minimum of 1-2 years of experience.
- Occupied refurbishment knowledge is highly desirable.
- Strong health and safety knowledge and a commitment to maintaining a safe working environment.
- Exceptional communication skills and the ability to work collaboratively with colleagues and stakeholders.
- IT proficiency and adaptability to on-site operations.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Strong interpersonal skills and a proactive attitude, with a commitment to delivering exceptional results.
- Ambitious, innovative, and self-motivated individual with a passion for delivering excellent customer care.
- Valid driving license and a reliable vehicle.
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