Night Customer Service Advisor

3 weeks ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About Us

Careline Support Ltd is a leading provider of telephone support services to retired homeowners across the UK. We are dedicated to ensuring their safety, security, and well-being by offering 24/7 assistance whenever they need it.

The Role

We are seeking compassionate and reliable individuals to join our team as Night Customer Service Advisors. You will be the first point of contact for our clients during overnight hours, providing a vital lifeline of support and reassurance.

Your Responsibilities

  • Answer incoming calls from clients requiring assistance or information.
  • Provide empathetic and effective solutions to their concerns.
  • Maintain accurate records of all interactions.
  • Work collaboratively with colleagues to ensure seamless service delivery.

Skills and Experience

  • Proven experience in a customer service role, ideally within a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed under pressure.
  • Strong problem-solving abilities.
  • A genuine desire to help others.

Benefits

  • Competitive salary and benefits package.
  • Supportive and friendly work environment.
  • Opportunities for professional development.
  • Make a real difference in the lives of our clients.

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