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Customer Service Representative

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd. As a key member of our call handling team, you will play a vital role in providing exceptional customer service to our retired Homeowners.

Key Responsibilities
  • Respond to incoming calls from retired Homeowners, addressing a range of situations including emergencies and security entry calls.
  • Log each call in our CRM system, ensuring accurate and detailed information.
  • Remain alert and available for the next customer, providing a flexible and responsive approach.
Requirements
  • At least one year's experience as a telephone-based customer advisor.
  • Extensive customer service experience, preferably in retail, hospitality, or the care sector.
  • Excellent listening and communication skills, with the ability to remain calm in a crisis.
  • A high standard of written and spoken English, as well as good IT skills.
About Us

Careline Support Ltd is a leading provider of telephone support services to retired Homeowners in the UK. We are committed to delivering a first-class level of service and are looking for talented individuals to join our team.

As a Senior Customer Service Advisor, you will have the opportunity to make a positive difference in the lives of our customers and be part of a dynamic and supportive team.