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Customer Service Representative
2 months ago
Customer Service Advisor - A Rewarding Opportunity with The Work Shop
The Work Shop is a dynamic and growing company that values its employees and offers comprehensive training and career development opportunities. We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor.
About the Role
As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our subscribers across a range of titles. You will deal directly with customer queries and provide a fantastic customer experience by responding quickly and professionally.
Key Responsibilities
- Provide excellent customer service via phone, email, and live web chat
- Respond to customer queries in a timely and professional manner
- Offer resolution and 100% happiness to all customers
- Work collaboratively with the team to achieve customer satisfaction
- Participate in ongoing training and development to improve customer service skills
Requirements
- Excellent communication and customer service skills
- Passion, energy, and aspiration in line with The Work Shop's brand and values
- Empathy and a desire to offer resolution and 100% happiness to all customers
- A natural ability to listen and communicate
What We Offer
The Work Shop offers a competitive salary and a comprehensive benefits package. We are committed to providing a positive and supportive work environment that encourages growth and development.