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Customer Service Representative

2 months ago


Ringwood, Hampshire, United Kingdom The Work Shop Full time

Customer Service Advisor - A Rewarding Opportunity with The Work Shop

The Work Shop is a dynamic and growing company that values its employees and offers comprehensive training and career development opportunities. We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor.

About the Role

As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our subscribers across a range of titles. You will deal directly with customer queries and provide a fantastic customer experience by responding quickly and professionally.

Key Responsibilities

  • Provide excellent customer service via phone, email, and live web chat
  • Respond to customer queries in a timely and professional manner
  • Offer resolution and 100% happiness to all customers
  • Work collaboratively with the team to achieve customer satisfaction
  • Participate in ongoing training and development to improve customer service skills

Requirements

  • Excellent communication and customer service skills
  • Passion, energy, and aspiration in line with The Work Shop's brand and values
  • Empathy and a desire to offer resolution and 100% happiness to all customers
  • A natural ability to listen and communicate

What We Offer

The Work Shop offers a competitive salary and a comprehensive benefits package. We are committed to providing a positive and supportive work environment that encourages growth and development.