Customer Service Representative

3 weeks ago


Magherafelt, United Kingdom McDonald's Full time
About the Role

As a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Provide friendly and attentive service to customers, responding to their needs and concerns in a timely and professional manner.
  • Maintain high standards of cleanliness and organization in the dining area and toilets, ensuring a safe and healthy environment for customers.
  • Work effectively as part of a team to achieve sales and customer satisfaction targets, communicating regularly with colleagues and management to ensure seamless service delivery.
  • Participate in special events and promotions, contributing to the creation of a fun and engaging experience for customers.
  • Develop and maintain positive relationships with customers, responding to feedback and concerns in a proactive and professional manner.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Holiday pay and Service Awards
  • Meal allowance and employee discounts from top high street and online brands
  • Opportunities for training and development, helping you to grow and succeed in your role
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • A friendly and approachable demeanor, with a strong focus on delivering exceptional customer service
  • The ability to work in a fast-paced environment, maintaining high energy levels and productivity throughout your shift
Location

This role will be based in our newly opened Magherafelt Restaurant, with training and development taking place between our Antrim and Ballymena Restaurants.



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