Customer Service Representative

3 weeks ago


Magherafelt, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your primary focus will be on ensuring that every customer feels welcome and valued.

Key Responsibilities

  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to maintain a clean and welcoming dining area, ensuring high standards of cleanliness and organization.
  • Develop and implement strategies to enhance customer satisfaction, including organizing special events and promotions.
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Holiday pay
  • Service Awards
  • Meal allowance
  • Employee discounts from top high street and online brands

Training and Development

You'll receive comprehensive training and development opportunities to help you grow and succeed in your role. Our training program will take place at our Antrim and Ballymena restaurants before we open our new Magherafelt restaurant.

Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A friendly, welcoming, and courteous demeanor
  • The ability to work effectively in a fast-paced environment
  • High energy levels and a strong work ethic

Location

This role will be based in our newly opened Magherafelt restaurant. Access to your own transport would be desirable.



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