Customer Services Advisor

7 months ago


Magherafelt, United Kingdom NFU Mutual Limavady & Magherafelt Full time

Responsibilities:

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Utilize effective communication skills to clearly and accurately convey information to customers.
- Perform data entry tasks to update customer records and maintain accurate documentation.
- Analyse customer needs and recommend appropriate products or services to meet those needs.
- Upsell additional products or services to maximize customer value and satisfaction.
- Maintain a high level of phone etiquette and professionalism at all times.

Qualifications:

- Possess good people skills - both in person and over the telephone
- 5 GCSEs at Grade A-C to include English and Mathematics
- Ability to problem solve and use their own initiative
- Ambitious and target driven
- Provide excellent customer service
- Be able to work as part of a small, highly motivated team
- Have a proven track record in meeting and exceeding targets
- Must hold a valid driving licence and have access to a car.

Desirable
- 12 months experience in a sales environment.

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team of dedicated customer service representatives and make a positive impact on our customers' experience.

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Magherafelt (required)

Ability to Relocate:

- Magherafelt: Relocate before starting work (required)

Work Location: In person



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