Customer Service Associate

1 week ago


Magherafelt, United Kingdom Screwfix Direct Ltd Full time

We are seeking a skilled Customer Service Associate to join our team at Screwfix Direct Ltd.

Job Summary:

This role is ideal for someone who is passionate about delivering exceptional customer service and has excellent communication skills.

You will be working closely with customers to understand their needs and provide tailored solutions, ensuring that they have a seamless shopping experience.

  • Main Responsibilities:
  • Welcome and engage with customers in-store, understanding their requirements and guiding them to the right products.
  • Collaborate with colleagues to ensure a smooth and efficient store operation.
  • Participate in training programs to develop your skills and knowledge.
  • Provide outstanding customer service, responding promptly to queries and resolving issues professionally.
  • Demonstrate flexibility and adaptability in a fast-paced retail environment.

Salary: £25,000 - £28,000 per annum

Benefits:

  • Competitive salary
  • 28 days annual leave (increasing with length of service)
  • Award-winning company pension scheme
  • Life cover
  • 20% discount with Screwfix and B&Q
  • Discounted healthcare and company share save schemes
  • Excellent training and ongoing development opportunities

Screwfix Direct Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.



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