IT Support Specialist

6 days ago

Belfast, United Kingdom H&R Talent Full time
2nd Line IT Support Professional

We are seeking a highly skilled and experienced 2nd Line IT Support Professional to join our team at H&R Talent. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our IT systems and infrastructure.

About the Role

The successful candidate will have a strong background in IT support, with experience in troubleshooting and resolving technical issues related to desktop infrastructure, applications, and network systems. You will be responsible for assisting with front-line support, logging error notifications, and providing an appropriate response based on priorities.

Key Responsibilities

  • Assist with front-line IT support across a range of desktop infrastructure and applications.
  • Log error notifications and provide an appropriate response based on priorities.
  • Assist in diagnosing and repairing faults, providing basic hardware maintenance of servers, PCs, and printers, etc.
  • Support email, Intranet, and other information systems.
  • Assist in the investigation of specific new technologies, applications, and equipment available to the organisation.
  • Assist with the identification and remediation of IT Security related risks and vulnerabilities.
  • Assist in the rollout and adoption of Microsoft 365.
  • Assist with the development and implementation of specific projects as and when required by the Firm, with emphasis on those dependent upon the network and server infrastructure.

Desirable Technologies

  • MS Windows 10 desktops and Windows 2012/2016 servers
  • Citrix/XenApp presentation server
  • VMware based Virtual server infrastructures
  • MS Office 2010/2013 tools such as Excel, Word, and PowerPoint, etc.
  • .NET/HTML5 and Web-based applications.
  • Specific professional applications including CCH AP, Digita Personal Tax, Sage Accounts, ProAudit, and other SQL-based systems.
  • MS Exchange and Outlook Email system support and administration (soon to be replaced by Office 365).
  • Mimecast for web filtering/email security
  • Hardware configuration and set up based on organisational standards.
  • Network support and maintenance.
  • Firewall and remote access systems administration and support.
  • Mobile devices such as smart phones and iPad device set up and support.
  • Backup systems configuration and recovery.

About Us

H&R Talent is a leading recruitment agency specialising in IT and technology roles. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled and experienced 2nd Line IT Support Professional to join our team.

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