IT Support Specialist

4 hours ago

Belfast, United Kingdom REED Specialist Recruitment Full time
IT Support Engineer Job Description

We are seeking a highly skilled and motivated IT Support Engineer to join our team at REED Specialist Recruitment. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients across various locations.

Key Responsibilities:
  • Provide first and second-line technical support to clients via email, phone, and in-person
  • Respond to and resolve technical issues in a timely manner
  • Take ownership of IT issues and tasks, ensuring they are completed to a high standard
  • Remotely connect and assist clients with IT-related queries, maintaining communication until resolved
  • Set up new user accounts and profiles, and deal with password issues
  • Prioritize and manage open cases
  • Install and configure IT hardware and software
  • Assist in the build and deployment of desktops and laptops
  • Guarantee the smooth running of all ICT systems, including anti-virus software, print services, and email provision
  • Provide secure access to the network for remote users
  • Test hardware and software releases and upgrades
  • Assist in implementing IT policy, procedure, documentation, and best practice guides
Requirements:
  • 3rd-level qualification in Information Technology, Computer Science, or related field
  • 2 years' relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role
  • Track record of providing support of PCs, laptops, printers, etc., for a large business application (e.g., Retail, Hospitality, Finance) in a complex organization
  • Strong technical experience of IT Systems, hardware, software, and networking principles with the ability to diagnose and troubleshoot technical issues
  • Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV, and Audio systems, etc.)
  • Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory, and Microsoft 365/Azure Solutions, SQL
  • Competency in Office 365 administration - as a user, but also admin setup, etc.
  • Understanding of networking (DNS / routing / VPN)
  • Experience of data backup systems
  • Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
  • Ability to be hands-on, preparing for IT setup in store refits, for example, wiring plugs, pulling through cables, putting up shelves, etc.
  • Ability to meet deadlines and respond positively to pressure
  • Motivated, pro-active, enthusiastic, and friendly disposition
  • Willing and able to travel, including overnights and weekends, to meet operational needs
  • Hold a current, full clean driving license and access to a vehicle

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