Customer Experience Analyst
2 days ago
We are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.
Key Responsibilities- Conduct research and analysis to identify customer pain points and areas for improvement
- Develop and implement customer journey maps to enhance the customer experience
- Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints
- Analyse customer data to inform business decisions and drive growth
- Develop and maintain customer personas to inform marketing and product strategies
- Stay up-to-date with industry trends and best practices in customer experience
- Minimum 2 years of experience in a customer experience or related role
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Experience with customer journey mapping and analysis tools
- Knowledge of Google Analytics and/or other eCommerce data tools
Childrensalon offers a competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance, and company discount.
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
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Customer Experience Analyst
1 week ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 week ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
4 days ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
4 days ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research to gather qualitative and quantitative data on customer behavior and...
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Customer Experience Analyst
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research to gather qualitative and quantitative data on customer behavior and...
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Customer Experience Specialist
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Customer Experience Specialist
2 weeks ago
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