Customer Experience Analyst

2 days ago


Tunbridge Wells, Kent, United Kingdom Childrensalon Full time
About the Role

We are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.

Key Responsibilities
  • Conduct research and analysis to identify customer pain points and areas for improvement
  • Develop and implement customer journey maps to enhance the customer experience
  • Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints
  • Analyse customer data to inform business decisions and drive growth
  • Develop and maintain customer personas to inform marketing and product strategies
  • Stay up-to-date with industry trends and best practices in customer experience
Requirements
  • Minimum 2 years of experience in a customer experience or related role
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Experience with customer journey mapping and analysis tools
  • Knowledge of Google Analytics and/or other eCommerce data tools
What We Offer

Childrensalon offers a competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance, and company discount.

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.



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