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Head of Customer Experience

2 months ago

Tunbridge Wells, Kent, United Kingdom Logistics UK Full time
{"h1": "Customer Service Leadership Opportunity at Logistics UK", "p": "We are seeking a seasoned customer service leader to join our team at Logistics UK. As the Head of Customer Experience, you will be responsible for leading and developing our Customer Service and Account Management teams to deliver exceptional service to our members and customers.

Key Responsibilities:

* Lead and inspire the Customer Service and Account Management teams to consistently exceed key business targets
* Cultivate a positive, dynamic, and forward-thinking team culture that energises the team and attracts top talent
* Ensure the team delivers exceptional, high-quality service that exceeds customer expectations
* Oversee the smooth day-to-day operations of the Customer Service team, ensuring efficiency and effectiveness
* Create and implement impactful coaching and training plans that empower the team to grow and thrive

Requirements:

* Experience within a Customer Service Management or Sales Manager position
* Clear track record of target achievement in previous positions
* Previous working knowledge of CRM systems is a plus
* Proficient in Microsoft suite: Excel, PowerPoint and desirable but not essential MS Dynamics
* Articulate with strong communication, presentation and problem-solving skills
* A commitment to continuous improvement
* An ability to drive is required as part of the internal and remote management of teams across the organisations UK locations

Benefits:

* 25 days of annual leave plus bank holidays
* Christmas Working Arrangement for extra days off during the festive period
* Health Cash Plan for all employees and Private Medical Insurance for managers
* Employee Assistance Programme and Mental Health First Aiders
* Enhanced Family Leave policy
* Flexible and remote working arrangements
* Two paid days off per year for charity or volunteering work
* Various learning and development opportunities
* Range of pension schemes
* Award scheme to recognise outstanding employees
* Life Assurance Scheme for peace of mind

If you are a motivated and experienced customer service leader looking for a new challenge, please submit your application.

We look forward to hearing from you"}