Customer Experience Advisor
5 hours ago
We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Royal Tunbridge Wells, United Kingdom.
Key Responsibilities:- Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
- Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
- Process customer orders, manage account information, and maintain accurate records of customer interactions.
- Collaborate with internal teams to ensure seamless customer experience.
- Perform administrative tasks as required.
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM systems, with a willingness to learn and adapt.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Opportunities for training and development, with a supportive work environment.
- Flexible working options, including remote work arrangements.
If you are passionate about delivering exceptional customer service and have a strong desire to succeed in a dynamic team, we encourage you to apply for this exciting opportunity.
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