Customer Experience Analyst
4 weeks ago
At Childrensalon, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a key role in helping us achieve this goal.
About the Role:
- Understand our customers' needs and preferences through qualitative and quantitative research.
- Develop and implement customer journey maps to identify pain points and areas for improvement.
- Analyse customer data to inform business decisions and drive growth.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Stay up-to-date with industry trends and best practices to ensure Childrensalon remains at the forefront of customer experience.
Requirements:
- Minimum 2 years' experience in a customer-facing role or customer experience analytics.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Knowledge of current user testing tools and Google Analytics.
What We Offer:
- A highly competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Childrensalon is an equal opportunities employer and welcomes applications from diverse candidates.
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