Customer Experience Specialist

2 days ago


Tunbridge Wells, Kent, United Kingdom Three Full time

About the Role

We are looking for a talented Customer Experience Specialist to join our team at Three. As a Customer Experience Specialist, you will be the face of our company brand, engaging and building relationships with customers to provide an outstanding experience.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the sales team to ensure customers receive a seamless experience, promoting our products and services effectively.
  • Participate in ongoing training and development to stay up-to-date with the latest products and services, ensuring you can provide informed advice to customers.
  • Contribute to the achievement of store targets, working closely with the store management team to drive sales and customer satisfaction.

What We Offer

  • A competitive hourly rate of £12.
  • A brand-new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on your store's performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Great training courses and career development opportunities.

About You

  • You will have experience in a customer-facing role, with excellent communication skills and a willingness to learn.
  • You will be able to work well under pressure, staying calm and composed in a fast-paced environment.
  • You will be passionate about delivering exceptional customer service, going above and beyond to meet customer needs.

Why Join Us?

We are a Disability Confident Committed Employer, committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.



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