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Customer Experience Specialist

1 month ago


Tunbridge Wells, Kent, United Kingdom JoJo Maman Bébé Full time

We are seeking a Customer Advisor to join our team at JoJo Maman Bébé, a leading parent and baby retailer.

About Us

We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. Our unique selling point is the relationship we build with our customers, many of them loyal to our brand and to their local store team.

The Role

This is an exciting opportunity for a motivated individual to provide exceptional customer service and support our customers in finding the perfect products. As a Customer Advisor, you will be the face of JoJo Maman Bébé, guiding, informing, and assisting our customers in making informed purchasing decisions.

You will work closely with your colleagues to ensure that every customer leaves our stores feeling valued and satisfied. You will be responsible for preparing Omni-Channel orders, liaising with customers in-store or via the phone, and using digital platforms to continuously develop your knowledge and retail skills.

What We Look For
  • Previous retail, customer service, and sales experience
  • Competent IT skills and excellent systems ability
  • Able to learn and retain a high level of product information and communicate effectively to customers
  • Self-develop mentality and curiosity to learn new products independently
  • Demonstrate active listening skills, empathy, and understanding of customers' needs
  • Work collaboratively within a small team and maintain a harmonious and respectful working environment
Benefits
  • Up to 40% discount on JoJo Maman Bébé products
  • Ongoing training and educational development initiatives
  • Cycle-to-work scheme and contributory pension scheme
  • Health and wellbeing hub and volunteer days
Salary

An estimated salary of £20,000 - £25,000 per annum depending on location and experience.