Customer Experience Ambassador

6 days ago


Tunbridge Wells, Kent, United Kingdom Barchester Healthcare Full time

Hospitality Host Role Overview

Barchester Healthcare is seeking a friendly and engaging Hospitality Host to join our care home team. In this role, you will play a vital part in creating a stimulating environment for our residents, providing excellent service in our dining room and bar areas.

About the Job

As a Hospitality Host, your primary responsibility will be to provide a warm and welcoming atmosphere for our residents, their families, and visitors. You will work closely with our care teams to ensure that our residents receive the highest standard of care and support.

Key Responsibilities:

  • Provide exceptional customer service to our residents, their families, and visitors
  • Assist with meal times, serving drinks and food in a friendly and efficient manner
  • Engage with residents and their families, promoting social interaction and building relationships
  • Maintain a clean and safe environment, adhering to health and safety guidelines

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work independently, and as part of a team. Previous experience in a similar setting would be beneficial, but full training will be provided.

What We Offer

We offer a competitive salary of £9.50-£10.50 per hour, depending on experience, plus a range of benefits, including:

  • A comprehensive training program to help you develop your skills and confidence
  • Opportunities for career progression and professional development
  • A supportive and collaborative work environment
  • A sector-leading rewards package, including discounts and savings

Why Join Us?

Barchester Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality care and support to our residents. As a Hospitality Host, you will have the opportunity to make a real difference in the lives of our residents, their families, and colleagues.



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