Customer Experience Analyst
1 month ago
We are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.
Key Responsibilities- Conduct research to gather qualitative and quantitative data on customer behavior and preferences.
- Develop and implement customer experience maps to identify pain points and areas for improvement.
- Collaborate with cross-functional teams to design and implement customer-centric solutions.
- Analyze data to identify trends and insights that inform business decisions.
- Develop and maintain customer personas and segments to inform marketing and product strategies.
- Stay up-to-date with industry trends and best practices in customer experience.
- Minimum 2 years of experience in a customer experience or related role.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Experience with customer journey mapping and analysis.
- Knowledge of Google Analytics and other eCommerce data tools.
Childrensalon offers a competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.
We are an equal opportunity employer and welcome applications from diverse candidates.
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 week ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAt Childrensalon, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a key role in helping us achieve this goal.About the Role:Understand our customers' needs and preferences through qualitative and quantitative research.Develop and implement customer journey maps to identify pain points and areas...
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Customer Experience Analyst
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAt Childrensalon, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking a skilled Customer Experience Analyst to join our team and help us achieve this goal.The ideal candidate will have a strong understanding of customer behavior and preferences, as well as the ability to analyze data and...
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Customer Experience Analyst
3 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
3 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
1 month ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...
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Customer Experience Analyst
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAt Childrensalon, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking a talented Customer Experience Analyst to join our team and help us achieve this goal.The ideal candidate will have a strong understanding of customer behavior and preferences, as well as experience in gathering and...
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Customer Experience Analyst
1 week ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAt Childrensalon, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To help us achieve this goal, we're seeking a highly skilled Customer Experience Analyst to join our team.About the Role:Develop a deep understanding of our customers' needs, preferences, and pain points.Design and implement research...
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Customer Experience Analyst
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full timeAbout the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will be responsible for gathering qualitative and quantitative data to better understand our customers and provide them with a superior experience.Key ResponsibilitiesDevelop and implement customer...
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Customer Experience Advisor
1 month ago
Tunbridge Wells, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Royal Tunbridge Wells, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently,...
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Customer Experience Advisor
1 month ago
Tunbridge Wells, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Royal Tunbridge Wells, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently,...
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Customer Experience Specialist
2 weeks ago
Tunbridge Wells, Kent, United Kingdom Hollywood Bowl Group Full timeAbout the Role Are you looking for a dynamic and fast-paced environment where you can make a real difference in people's lives? As a Customer Experience Specialist at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer service and creating lasting memories for our guests. In this role, you will be responsible for providing a...
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Customer Experience Specialist
2 months ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full time**About Us**Childrensalon is a leading British childrenswear destination, established in 1952 and online since 1999. We are a forward-thinking company with a strong commitment to family values, creativity, innovation, and heritage.**Our Vision**We strive to be the most inclusive, diverse, and humane company in the industry, with a culture of fairness,...
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Customer Experience Specialist
2 months ago
Tunbridge Wells, Kent, United Kingdom Childrensalon Full time**About Us**Childrensalon is a leading British childrenswear destination, established in 1952 and online since 1999. We are a forward-thinking company with a strong commitment to family values, creativity, innovation, and heritage.**Our Vision**We strive to be the most inclusive, diverse, and humane company in the industry, with a culture of fairness,...