Customer Experience Analyst

1 month ago


Tunbridge Wells, Kent, United Kingdom Childrensalon Full time
About the Role

We are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.

Key Responsibilities
  • Conduct research to gather qualitative and quantitative data on customer behavior and preferences.
  • Develop and implement customer experience maps to identify pain points and areas for improvement.
  • Collaborate with cross-functional teams to design and implement customer-centric solutions.
  • Analyze data to identify trends and insights that inform business decisions.
  • Develop and maintain customer personas and segments to inform marketing and product strategies.
  • Stay up-to-date with industry trends and best practices in customer experience.
Requirements
  • Minimum 2 years of experience in a customer experience or related role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Experience with customer journey mapping and analysis.
  • Knowledge of Google Analytics and other eCommerce data tools.
What We Offer

Childrensalon offers a competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.

We are an equal opportunity employer and welcome applications from diverse candidates.



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