Head of Customer Experience

2 weeks ago

Tunbridge Wells, Kent, United Kingdom Logistics UK Full time
{"h1":{"text":"Customer Service Leadership Opportunity"}},

Logistics UK is seeking a seasoned professional to lead our Customer Service function and Account Management team. As a key member of our Senior Leadership Team, you will drive growth, deliver exceptional service, and shape our modernisation strategy.

Key Responsibilities
  • Lead and inspire the Customer Service and Account Management teams to consistently exceed business targets.
  • Cultivate a positive team culture that attracts and retains top talent.
  • Ensure exceptional service delivery that meets customer expectations.
  • Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Create impactful coaching and training plans to empower the team.

Customer Focus
  • Act as the key escalation point for customer issues and complaints.
  • Foster long-lasting customer relationships by analysing engagement and driving exceptional experiences.
  • Track and measure customer satisfaction targets, using insights for performance improvement.
  • Anticipate and understand evolving customer needs, shaping our modernisation strategy.

Requirements
  • Experience in Customer Service Management or Sales Management.
  • Previous working knowledge of CRM systems is a plus.
  • Proficient in Microsoft suite: Excel, PowerPoint, and desirable but not essential MS Dynamics.
  • Ability to drive as part of internal and remote management of teams across the UK.

What We Offer
  • 25 days of annual leave plus bank holidays.
  • Christmas Working Arrangement for extra days off during the festive period.
  • Health Cash Plan for all employees and Private Medical Insurance for managers.
  • Employee Assistance Programme and Mental Health First Aiders.
  • Enhanced Family Leave policy.
  • Flexible and remote working arrangements.
  • Two paid days off per year for charity or volunteering work.
  • Various learning and development opportunities.
  • Range of pension schemes.
  • Life Assurance Scheme for peace of mind.

  • Head of Customer Experience

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    {"h1": "Customer Service Leadership Opportunity at Logistics UK", "p": "We are seeking a seasoned customer service leader to join our team at Logistics UK. As the Head of Customer Experience, you will be responsible for leading and developing our Customer Service and Account Management teams to deliver exceptional service to our members and customers.Key...

  • Head of Customer Experience

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    {"h1": "Customer Service Leadership Opportunity at Logistics UK", "p": "We are seeking a seasoned customer service leader to join our team at Logistics UK. As the Head of Customer Experience, you will be responsible for leading and developing our Customer Service and Account Management teams to deliver exceptional service to our members and customers.Key...

  • Head of Customer Experience

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business organization in the UK, representing the entire logistics industry with members from various sectors, including road, rail, sea, and air transportation, as well as buyers of freight services such as retailers and manufacturers.An effective supply chain is crucial for the UK's economy, directly impacting...

  • Head of Customer Experience

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business organization in the UK, representing the entire logistics industry with members from various sectors, including road, rail, sea, and air transportation, as well as buyers of freight services such as retailers and manufacturers.An effective supply chain is crucial for the UK's economy, directly impacting...

  • Head of Customer Experience

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.An effective supply chain is vital to the success of...

  • Head of Customer Experience

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.An effective supply chain is vital to the success of...

  • Head of Customer Experience

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK, a leading business group in the UK, represents the entire industry, encompassing members from the road, rail, sea, and air sectors, as well as buyers of freight services such as retailers and manufacturers whose businesses rely on efficient goods movement.An effective supply chain is crucial for Keeping Britain Trading,...

  • Director of Customer Experience

    7 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAt Bis Henderson Recruitment, we are seeking an experienced professional to lead our Customer Service and Account Management teams. As Head of Account Management, you will be responsible for driving growth and delivering high-quality service to our clients.Key Responsibilities:Direct line management and motivation of the...

  • Director of Customer Experience

    7 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAt Bis Henderson Recruitment, we are seeking an experienced professional to lead our Customer Service and Account Management teams. As Head of Account Management, you will be responsible for driving growth and delivering high-quality service to our clients.Key Responsibilities:Direct line management and motivation of the...

  • Director of Customer Experience

    7 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAt Bis Henderson Recruitment, we are seeking an experienced professional to lead our Customer Service and Account Management teams. As Head of Account Management, you will be responsible for driving growth and delivering high-quality service to our clients.Key Responsibilities:Direct line management and motivation of the...

  • Director of Customer Experience

    7 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAt Bis Henderson Recruitment, we are seeking an experienced professional to lead our Customer Service and Account Management teams. As Head of Account Management, you will be responsible for driving growth and delivering high-quality service to our clients.Key Responsibilities:Direct line management and motivation of the...

  • Head of Customer Service and Account Management

    3 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementJob Summary:We are seeking an experienced Head of Account Management to lead our Customer Service and Account Management teams. The successful candidate will be responsible for managing and developing the teams to achieve business targets and provide high-quality service to our customers.Key Responsibilities:Team...

  • Head of Customer Service and Account Management

    3 days ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementJob Summary:We are seeking an experienced Head of Account Management to lead our Customer Service and Account Management teams. The successful candidate will be responsible for managing and developing the teams to achieve business targets and provide high-quality service to our customers.Key Responsibilities:Team...

  • Head of Customer Service and Account Management

    3 hours ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAbout the Role:We are seeking an experienced and skilled Head of Account Management to lead our Customer Service and Account Management teams. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, developing high-performing teams, and delivering exceptional customer...

  • Head of Customer Service and Account Management

    2 hours ago

    Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time

    Job Title: Head of Account ManagementAbout the Role:We are seeking an experienced and skilled Head of Account Management to lead our Customer Service and Account Management teams. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, developing high-performing teams, and delivering exceptional customer...

  • Customer Experience Analyst

    4 days ago

    Tunbridge Wells, Kent, United Kingdom Childrensalon Full time

    About the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...

  • Customer Experience Analyst

    2 days ago

    Tunbridge Wells, Kent, United Kingdom Childrensalon Full time

    About the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...

  • Customer Experience Analyst

    2 days ago

    Tunbridge Wells, Kent, United Kingdom Childrensalon Full time

    About the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...

  • Customer Experience Analyst

    4 days ago

    Tunbridge Wells, Kent, United Kingdom Childrensalon Full time

    About the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research and analysis to identify customer pain points and areas for...

  • Customer Experience Analyst

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Childrensalon Full time

    About the RoleWe are seeking an experienced Customer Experience Analyst to join our team at Childrensalon. As a key member of our customer experience team, you will play a crucial role in helping us understand our customers' needs and preferences.Key ResponsibilitiesConduct research to gather qualitative and quantitative data on customer behavior and...