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Head of Customer Service and Account Management

2 months ago


Tunbridge Wells, Kent, United Kingdom Bis Henderson Full time
Job Title: Head of Account Management

About the Role:

We are seeking an experienced and skilled Head of Account Management to lead our Customer Service and Account Management teams. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, developing high-performing teams, and delivering exceptional customer service.

Key Responsibilities:

  1. Lead and manage the Customer Service and Account Management teams to achieve business targets and deliver high-quality service.
  2. Establish a positive and energized team culture that attracts and retains top talent.
  3. Oversee the day-to-day running of the Customer Service Team and ensure seamless customer interactions.
  4. Promote long-lasting customer relationships through effective customer engagement analysis and strategy.
  5. Contribute to wider business projects and initiatives as part of the Senior Leadership Team.

Requirements:

  1. Proven experience in a Customer Service Management or Sales Manager position.
  2. Previous working knowledge of CRM systems is a plus.

What We Offer:

Bis Henderson is a dynamic and growing company that offers a competitive salary, additional benefits, and opportunities for professional growth and development.

Location:

Tunbridge Wells

Salary:

£50K + additional benefits