Head of Customer Service and Account Management
4 weeks ago
Logistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries. As a key player in the supply chain, Logistics UK plays a vital role in keeping Britain trading.
The role of Head of Customer Service and Account Management is crucial in driving growth and delivering high-quality service to Logistics UK's members and customers. The successful candidate will lead and manage a team of customer service and account management professionals, ensuring exceptional service levels and continued market relevance.
Key Responsibilities- Lead and inspire the Customer Service and Account Management teams, driving engagement and consistently exceeding key business targets.
- Cultivate a positive, dynamic, and forward-thinking team culture that energises the team, attracting and retaining top talent.
- Ensure the team consistently delivers exceptional, high-quality service that exceeds customer expectations.
- Oversee the smooth day-to-day operations of the Customer Service team, ensuring efficiency and effectiveness.
- Create and implement impactful coaching and training plans that empower the team to grow and thrive.
- Experience within a Customer Service Management or Sales Manager position.
- Clear track record of target achievement in previous positions.
- Previous working knowledge of CRM systems is a plus.
- Proficient in Microsoft suite: Excel, PowerPoint and desirable but not essential MS Dynamics.
- Articulate with strong communication, presentation and problem-solving skills.
- A commitment to continuous improvement.
- An ability to drive is required as part of the internal and remote management of teams across the organisations UK locations.
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
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