Head of Customer Experience
8 hours ago
Key Responsibilities:
* Lead and inspire the Customer Service and Account Management teams to consistently exceed key business targets
* Cultivate a positive, dynamic, and forward-thinking team culture that energises the team and attracts top talent
* Ensure the team delivers exceptional, high-quality service that exceeds customer expectations
* Oversee the smooth day-to-day operations of the Customer Service team, ensuring efficiency and effectiveness
* Create and implement impactful coaching and training plans that empower the team to grow and thrive
Requirements:
* Experience within a Customer Service Management or Sales Manager position
* Clear track record of target achievement in previous positions
* Previous working knowledge of CRM systems is a plus
* Proficient in Microsoft suite: Excel, PowerPoint and desirable but not essential MS Dynamics
* Articulate with strong communication, presentation and problem-solving skills
* A commitment to continuous improvement
* An ability to drive is required as part of the internal and remote management of teams across the organisations UK locations
Benefits:
* 25 days of annual leave plus bank holidays
* Christmas Working Arrangement for extra days off during the festive period
* Health Cash Plan for all employees and Private Medical Insurance for managers
* Employee Assistance Programme and Mental Health First Aiders
* Enhanced Family Leave policy
* Flexible and remote working arrangements
* Two paid days off per year for charity or volunteering work
* Various learning and development opportunities
* Range of pension schemes
* Award scheme to recognise outstanding employees
* Life Assurance Scheme for peace of mind
If you are a motivated and experienced customer service leader looking for a new challenge, please submit your application.
We look forward to hearing from you"}
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