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Customer Relationship Manager

2 months ago

Bristol, Bristol, United Kingdom Harnham Full time £300
CRM Account Director

We're working with a leading agency to hire a CRM Account Director on a 3-month contract, with potential for extension.

Position Overview
  • Lead key clients as the main point of contact, ensuring exceptional service delivery and maintaining strong, strategic relationships.
  • Develop and execute CRM strategies to enhance client engagement and loyalty, leveraging data insights and customer behaviors.
  • Oversee the planning, implementation, and analysis of CRM campaigns, ensuring they align with client goals and deliver measurable results.
  • Work closely with internal teams to deliver integrated CRM solutions.
  • Analyze campaign performance, providing regular updates to clients, and recommending optimizations for future campaigns.
Key Responsibilities
  • Manage and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
  • Develop and execute comprehensive CRM strategies to drive client engagement and loyalty.
  • Collaborate with internal teams to deliver integrated CRM solutions that meet client needs.
  • Monitor and analyze campaign performance, providing regular updates and recommendations for improvement.
Requirements
  • Proven experience in CRM strategy and account management, ideally within an agency environment.
  • Demonstrated ability to manage multiple CRM campaigns simultaneously, with a focus on delivering results and optimizing performance.
  • Experience using data insights to inform strategy and decision-making.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About the Company

Harnham is a leading agency with a strong reputation for delivering exceptional results to their clients.