IT Field Support Specialist

4 days ago


London, Greater London, United Kingdom Charles Simon Associates Ltd Full time

Job Title: IT Field Support Specialist

Job Summary:

Charles Simon Associates Ltd is seeking an experienced IT Field Support Specialist to join our team. As an IT Field Support Specialist, you will be responsible for providing technical support to our clients on a daily basis.

Key Responsibilities:

  • Provide direct face-to-face technical support to clients
  • Set up and troubleshoot multi-factor authentication
  • Set up and manage network printers, build PCs and laptops
  • Identify potential escalations and proactively alert management
  • Collaborate with other IT teams to ensure problem resolution
  • Recommend and/or perform upgrades on systems
  • Complete documentation in a timely manner
  • Provide training on new systems to end users
  • Ensure configuration and inventory management database entries are complete and accurate

Requirements:

  • Previous experience in a similar role
  • Strong customer-facing skills
  • Active Directory support
  • Experience with networking using DNS, DHCP, and TCP/IP
  • Ideal experience with LAN/WAN
  • Strong experience working with iOS and Android tablets and phones
  • Experience with PC and laptop building
  • Desirable experience with O365

Working Environment:

This is a field-based role with regular travel to other sites.



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