Service Planning Coordinator

1 week ago


Blantyre, South Lanarkshire, United Kingdom Record Full time
{"title": "Service Planning Coordinator", "description": "Service Planning Coordinator

Record is seeking an experienced Service Planning Coordinator to join our planning team. As a key member of our team, you will be responsible for scheduling all labour in geographic areas to achieve required SLA's for reactive, quoted and PPM jobs.

Main Responsibilities:

  • Schedule all labour in geographic areas to achieve required SLA's for reactive, quoted and PPM jobs
  • Efficient route planning of the area's engineers using the available software to maximise efficiency and reduce travel time
  • Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team and wider Service team
  • Prompt response to customer queries and phone calls
  • Monitoring of the KPIs which include: o New Jobs o Return Visits o Overdue booked jobs o Quoted Works & PPM
  • Ensure Internal Service System and Client specific web sites are updated and in line with SLA's
  • Cover Service Mailbox, logging calls & answering queries, during sickness or holidays

Essential Criteria:

  • Previous planning experience in a similar service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and to tight deadlines
  • Good geographic knowledge of the UK

Benefits of working at Record:

As a forward-thinking organisation, Record offers a dynamic and empowering working environment that allows you to grow and develop in your role and beyond. As a Real Living Wage employer, you can expect to receive the following benefits:

  • Life assurance scheme.
  • Efficiency bonus scheme.
  • Enhanced sick pay.
  • Annual salary review scheme.
  • Hybrid working scheme.
  • Access to an online employee benefits portal.
  • Access to an extensive online training portal.
  • Access to an Employee Assistance Program.
  • Bi-weekly fresh fruit delivery to head office.
  • Onsite tea & coffee making facilities.
", "lang_code": "en"}

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