Service Planning Coordinator
1 day ago
This is an exciting opportunity for an experienced service coordinator to contribute to our planning team's success.
The key responsibilities of the role include:
- Scheduling all labour in geographic areas to meet required SLA's for reactive, quoted, and PPM jobs
- Efficiently planning routes for area engineers using available software to maximize efficiency and reduce travel time
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the area, team, and wider Service team
- Prompt response to customer queries and phone calls
- Monitoring of KPIs including new jobs, return visits, overdue booked jobs, quoted works, and PPM
- Ensuring internal service systems and client-specific websites are updated and in line with SLA's
- Covering the Service Mailbox, logging calls, and answering queries during sickness or holidays
- Previous planning experience in a similar service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Good geographic knowledge of the UK
If you are successful, you will join a forward-thinking organization that strives to improve continuously, adopting an empowering working environment that allows you to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect the following benefits when working at Record UK:
- Life assurance scheme
- Efficiency bonus scheme
- Enhanced sick pay
- Annual salary review scheme
- Hybrid working scheme
- Access to an online employee benefits portal
- Access to an extensive online training portal
- Access to an Employee Assistance Program
- Bi-weekly fresh fruit delivery to head office
- Onsite tea and coffee making facilities
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Blantyre, South Lanarkshire, United Kingdom Record Full time{"title": "Service Planning Coordinator", "content": "Key ResponsibilitiesAs a Service Planning Coordinator at Record, you will be responsible for scheduling all labour in a geographic area to achieve required Service Level Agreements (SLAs) for reactive, quoted, and Planned Preventive Maintenance (PPM) jobs.You will also be responsible for efficient route...
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Blantyre, South Lanarkshire, United Kingdom Record Full time{"title": "Service Planning Coordinator", "content": "Key ResponsibilitiesAs a Service Planning Coordinator at Record, you will be responsible for scheduling all labour in a geographic area to achieve required Service Level Agreements (SLAs) for reactive, quoted, and Planned Preventive Maintenance (PPM) jobs.You will also be responsible for efficient route...
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