Service Planning Coordinator

1 day ago


Blantyre, South Lanarkshire, United Kingdom Record Full time
Service Planning Coordinator

This is an exciting opportunity for an experienced service coordinator to contribute to our planning team's success.

The key responsibilities of the role include:

  • Scheduling all labour in geographic areas to meet required SLA's for reactive, quoted, and PPM jobs
  • Efficiently planning routes for area engineers using available software to maximize efficiency and reduce travel time
  • Ability to work under pressure positively and with enthusiasm to achieve the goals of the area, team, and wider Service team
  • Prompt response to customer queries and phone calls
  • Monitoring of KPIs including new jobs, return visits, overdue booked jobs, quoted works, and PPM
  • Ensuring internal service systems and client-specific websites are updated and in line with SLA's
  • Covering the Service Mailbox, logging calls, and answering queries during sickness or holidays
Essential Criteria
  • Previous planning experience in a similar service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Good geographic knowledge of the UK
Benefits of Working at Record

If you are successful, you will join a forward-thinking organization that strives to improve continuously, adopting an empowering working environment that allows you to grow and develop in your role and beyond.

As a Real Living Wage employer, you can expect the following benefits when working at Record UK:

  • Life assurance scheme
  • Efficiency bonus scheme
  • Enhanced sick pay
  • Annual salary review scheme
  • Hybrid working scheme
  • Access to an online employee benefits portal
  • Access to an extensive online training portal
  • Access to an Employee Assistance Program
  • Bi-weekly fresh fruit delivery to head office
  • Onsite tea and coffee making facilities


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