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Customer Service Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

**About 4Com Plc**

We are a leading provider of telecommunications services, committed to delivering exceptional customer experiences. Our team is dedicated to providing seamless support and ensuring our customers receive the best possible service.

**Job Summary**

We are seeking a highly skilled and motivated Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for ensuring our customers receive a seamless installation experience.

**Key Responsibilities**

  • Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
  • Arrange for services to be installed and transferred from other providers, working closely with our suppliers to ensure a smooth experience.
  • Work closely with our team to ensure all services are provisioned and customers are kept up to date with progress.
  • Identify and resolve any issues or delays, ensuring customers are informed and supported throughout the process.

**Requirements**

  • Excellent communication and interpersonal skills, with the ability to thrive in a fast-paced environment.
  • Strong customer service skills, with a focus on delivering exceptional experiences.
  • High-level administration skills, with proficiency in Windows-based packages.
  • Ability to work as part of a team, maintaining a positive and supportive relationship with colleagues.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.