Support Services Lead

3 weeks ago

Birmingham, Birmingham, United Kingdom Trident Group Full time

Overview of the Position

The primary objective of this role is to deliver proactive and tailored assistance to facilitate the recovery and resilience of individuals facing multiple challenges. This position involves working across a range of long-term accommodation services designed to effectively address the cyclical nature of short-term support systems. You will be expected to uphold a strong commitment to safeguarding practices in accordance with established policies, while empowering clients to acquire the knowledge and skills necessary to reach their aspirations. This includes fostering successful community relationships and guiding them towards essential services that enhance their health, wellbeing, and independence as they navigate through a prevention-focused pathway.

Employee Benefits

  • 34 days of annual leave, with the option to purchase an additional 5 days
  • Special leave for birthdays
  • Leave for moving into a new home
  • Life insurance coverage (3 times annual salary)
  • Access to an Employee Assistance Program
  • Comprehensive Employee Wellbeing initiatives
  • Flexible working arrangements available

Candidate Profile

We seek individuals with relevant expertise in delivering specialized support, which may encompass a variety of responsibilities:

  • Strong communication skills coupled with a customer-centric approach are essential
  • Demonstrated ability to collaborate effectively with a diverse range of stakeholders, both governmental and non-governmental
  • Experience in agile working across various locations to manage a caseload of clients
  • Proven track record in facilitating client engagement
  • Proficient in IT, including Word, Excel, support planning software, and database management
  • Ability to maintain precise records that reflect identified outcomes and Key Performance Indicators
  • Competence in managing competing priorities and adhering to deadlines
  • A flexible mindset to adapt to a shift-based working environment
  • An empathetic disposition with a genuine passion for supporting vulnerable youth

Trident Group boasts over 60 years of experience in providing housing, services, and innovative solutions for up to 8,000 individuals across more than 3,600 homes in some of the most underserved communities. With a workforce exceeding 750 staff members and over 150 volunteers, the Group also offers training and apprenticeship opportunities for many others. The organization has an annual turnover surpassing £37 million and manages assets valued at nearly £190 million.

The Group comprises:

  • Trident Housing, which oversees landlord services related to housing management and maintenance
  • Trident Reach, a registered charity dedicated to delivering person-centered care and support services. These services encompass support for individuals in registered care, domiciliary care, those with learning disabilities, mental health needs, at-risk youth, elderly populations, BME groups, individuals facing homelessness, and those seeking employment, education, and training opportunities, as well as those escaping domestic violence.

Trident is committed to fostering employee development and career advancement. Through our apprenticeship program, we provide various courses aimed at enhancing employees' skills within their roles and for future growth.

We celebrate and promote Equality, Diversity, and Inclusion, striving to create a community where every individual feels valued, respected, and guided by our principles of hope.

By joining Trident Group, you will have the opportunity to participate in our Diverse Voices Steering Group, ensuring that Equality, Diversity, and Inclusion remain integral to our mission.

As a Disability Confident Committed Employer, we are dedicated to:

  • Ensuring our recruitment process is inclusive and accessible
  • Promoting and communicating job vacancies
  • Offering interviews to candidates with disabilities
  • Anticipating and providing reasonable adjustments as needed
  • Supporting existing employees who acquire a disability or long-term health condition, enabling them to remain in their roles
  • Implementing at least one initiative that positively impacts disabled individuals

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