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Service Lead

2 months ago


Birmingham, Birmingham, United Kingdom Nacro Full time
About the Role

Nacro is a leading national charity dedicated to changing lives and building stronger communities. We are seeking an experienced Service Lead to manage and lead a team of Support Workers in delivering high-quality, effective supported housing services and housing management services to vulnerable adults.

Key Responsibilities
  • Service Delivery: Effectively lead and deliver services that comply with regulatory frameworks, meeting service quality standards and ensuring staff adherence to operational and policy standards.
  • Staff Management: Lead and line manage a team, ensuring staff understand and meet financial standards on voids, arrears, and re-lets.
  • Collaboration and Partnerships: Act as a lead operational partner, liaising with external agencies, partners, and commissioners to agree service level agreements and build effective working relationships.
  • Service User Involvement: Promote service user involvement in service design and delivery, managing the rota and on-call arrangements to ensure appropriate support is in place.
Requirements
  • Extensive knowledge of support planning and safeguarding.
  • Experience working with vulnerable adults with complex needs.
  • Previous line management experience and ability to lead and manage a team.
  • Excellent people skills, including problem-solving and written and verbal communication skills.
What We Offer
  • A dynamic and supportive team.
  • Flexible working in the community.
  • A commitment to helping you learn and develop your career.
  • Excellent benefits, including annual leave entitlement, special leave, occupational sick pay scheme, and cycle-to-work scheme.