Claims Handler

7 days ago


Sevenoaks, Kent, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly skilled and organized Claims Handler to join our team at Acorn Insurance & Financial Services LTD. As a Claims Handler, you will be responsible for managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.

Key Responsibilities
  • Claims Validation and Assessment: Validate all claims for indemnity and fraud, assess liability, and communicate our decision to claimants or representatives.
  • Case Management: Proactively manage cases, monitor and progress claims, and ensure accurate reserves in line with company guidelines.
  • Commercial Decision Making: Minimize indemnity spend by making commercial decisions and utilizing resources such as specialist in-house motor engineers.
  • Relationship Management: Provide exceptional service and relationship management to our Fleet customers.
  • Performance Management: Account for own performance against set objectives and adhere to best practice and key strategies.
Requirements
  • Strong Communication Skills: Persuasive, strong, and confident communicator with the ability to relationship manage.
  • Commercial Awareness: Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Organizational Skills: Strong organization skills with the ability to prioritize tasks and manage multiple cases.
  • Industry Knowledge: Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
About Us

Acorn Insurance & Financial Services LTD is a growing business with great opportunities to build your knowledge of the financial services industry. We provide full training and continuous coaching in-house, giving you the tools necessary to help you personally grow your career with the business.

What We Offer
  • Competitive Salary: Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly.
  • Enhanced Annual Leave: Starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
  • Company Benefits: Additional Buy & Sell Holidays, Company Sick Pay Scheme, Company Paid Maternity & Paternity Leave, Generous Company Pension Scheme, High Street vouchers and discounts, and more.


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