Client Relations Coordinator

3 weeks ago


Loughton, Shropshire, United Kingdom Abbott Full time

About the Company:

Abbott Rapid Diagnostics is a prominent entity within the Abbott Diagnostics group, committed to delivering innovative technologies and skilled teams to facilitate diagnostic testing for effective disease management.

Position Overview:

We are seeking a Customer Service Specialist for our Rapid Diagnostics division.

Role Summary:

This position involves engaging with clients, medical facilities, and healthcare professionals to ensure the accurate scheduling of appointments. Your contribution is vital in improving customer satisfaction and enhancing operational effectiveness.

Key Responsibilities:

  • Communicate with clients to ensure precise appointment scheduling
  • Address inquiries related to appointments through various communication channels
  • Adhere to established protocols and manage tasks effectively to achieve service level agreements and key performance indicators

Qualifications:

  • Experience in customer service or administrative roles
  • Excellent verbal and written communication abilities
  • A collaborative team player with leadership skills
  • Proficient in Microsoft Word, Excel, and Outlook


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