Patient Experience Volunteer

6 days ago


WestonsuperMare, North Somerset, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

About the Role

We are seeking dedicated individuals to join our team as Patient Experience Volunteers. As a Patient Experience Volunteer, you will play a vital role in helping us improve the care environment for our patients.

Key Responsibilities

  • Participate in patient-led assessments of the care environment to identify areas for improvement.
  • Observe and provide feedback on the quality of the environment and how staff interact with patients and visitors.
  • Carry out face-to-face patient interviews to gather feedback on their experience.
  • Participate in the '15 Steps Challenge' and the Clinical Accreditation process.
  • Assist with PLACE assessments (patient-led assessment of the care environment).
  • Work individually, in pairs, or in teams to achieve our goals.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust is a leading healthcare provider in the South West of England. We are committed to delivering excellent care to our patients and improving the patient experience. As a forward-thinking trust, we are dedicated to innovation and excellence in all aspects of our work.

What We Offer

  • A supportive and inclusive work environment.
  • Opportunities for training and development.
  • The chance to make a real difference in the lives of our patients.

Requirements

  • A willingness to participate in patient-led assessments and provide feedback.
  • Good observing and feedback skills.
  • Good social interaction and engagement with patients.
  • Patience and understanding of the needs of patients in a hospital setting.


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