Customer Experience Liaison
4 days ago
We're seeking a skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare.
As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving queries, and providing expert advice on our % organic skincare products.
Key Responsibilities:
- Resolve customer and ambassador queries via chat, email, phone, and social media.
- Provide expert advice on our products and assist with returns, refunds, and exchanges.
- Collaborate with various departments to seek further product information.
- Stay updated with product changes and record relevant data and statistics.
- Manage departmental administration, including completing spreadsheets and processing returns.
What We're Looking For:
- A proven track record in customer support.
- Excellent communication skills and a natural people person.
- A proactive problem solver with exceptional organisational skills.
- Familiarity with Zendesk is a plus.
- Previous administrative experience and a passion for sustainability and natural beauty.
What We Offer:
- Full-time position with a rota pattern.
- Hybrid working with days a week office-based and work from home days.
- Generous annual leave, well-being support, and a range of benefits.
About Tropic Skincare:
Tropic Skincare is a certified vegan, cruelty-free, and CarbonNeutral beauty business with a mission to create a healthier, greener, more empowered world.
We're looking for creative and ambitious people who share our vision and are passionate about skincare and sustainability.
Apply now if you're ready to join a vibrant team who believe beauty knows no bounds.
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