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Customer Experience Guru
2 months ago
About the Role
Are you a communication expert with a passion for skincare and beauty? Do you thrive on delivering exceptional customer service? If so, you might be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare.
As a dedicated Customer Experience Specialist, you'll be the heart of our interactions with Ambassadors and customers. This role is all about ensuring every conversation is friendly and helpful, whether it's over the phone, email, or any other communication channel. You'll be the go-to expert for advice on our % organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile.
Key Responsibilities
- Resolve all customer and Ambassador inquiries, including complaints, via various channels such as chat, email, and phone.
- Support over , Tropic Ambassadors in running their own beauty businesses, building lasting relationships along the way.
- Communicate courteously and provide customers with help and advice through telephone, email, and chat.
- Collaborate with different departments to gather product information and effectively resolve queries.
- Stay updated on any changes made to Tropic's products.
- Record relevant data and statistics into Excel spreadsheets.
- Manage various departmental administrative tasks, including completing spreadsheets, processing returns, refunds, and exchanges.
What We're Looking For
- A proven track record in customer support.
- A natural people person with exceptional communication skills, capable of building strong relationships.
- A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas.
- Exceptional organizational skills, comfortable managing time-sensitive tasks.
- Familiarity with Zendesk is a plus; however, a willingness to learn is essential.
- Previous experience in a similar role within the beauty or retail industry is highly desirable.
