Customer Experience Liaison

3 days ago

Croydon, Greater London, United Kingdom Tropic Skincare Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Ambassador and Customer Experience team at Tropic Skincare.

Key Responsibilities
  • Provide exceptional customer service and support to our customers and ambassadors, ensuring every interaction is friendly, helpful, and resolves any issues promptly.
  • Assist with returns, refunds, and exchanges, providing a seamless experience for our customers.
  • Communicate effectively with various departments to resolve queries and provide accurate product information.
  • Stay up-to-date with product changes and updates, ensuring our customers receive the best possible service.
  • Record and analyze customer data and statistics to inform business decisions.
  • Manage administrative tasks, including processing returns, refunds, and exchanges, and maintaining accurate records.
Requirements
  • Proven track record in customer support and service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proactive problem-solving skills, with a focus on delivering exceptional customer experiences.
  • Strong organizational skills, with the ability to manage multiple tasks and deadlines.
  • Familiarity with customer service software and systems, with a willingness to learn and adapt.
  • Previous administrative experience, with a focus on customer-facing roles.
  • Passion for sustainability and natural beauty, with a commitment to delivering exceptional customer experiences.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including generous annual leave and well-being support.
  • A hybrid working arrangement, with a balance of office-based and remote work.
  • Access to exclusive skincare products and discounts for family and friends.
  • A cycle to work scheme and on-site parking.

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