Customer Service Representative

2 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Unilin Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Unilin. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Process a high volume of customer orders and queries via phone, live chat, and email
  • Work closely with our external sales team to ensure seamless customer service
  • Handle customer complaints and issues in a professional and timely manner
  • Develop and maintain a thorough understanding of our products and services
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • Previous experience in a customer-facing role, preferably in a service or sales environment
  • Proven ability to handle high volumes of customer queries and complaints
  • Strong working knowledge of Microsoft Office applications, particularly Excel
  • Ability to travel to our offices in St Neots, Derby, Liverpool, and Belgium for training and meetings
  • IT skills, including previous experience with SAP
  • Qualification in Business, Customer Services, or IT
What We Offer
  • Pension scheme with 4% company contribution
  • Healthcare cover for employees
  • 32 days of annual leave

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