Technical Support Professional

6 days ago


Horsham, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

Job Summary

Clearwater People Solutions Ltd is seeking a highly skilled 2nd Line Service Desk Engineer to join our team on a permanent basis. The successful candidate will be responsible for providing technical support and maintenance to our IT infrastructure, working on new systems and upgrade projects.

Key Responsibilities:

  • Monitoring and maintaining the IT infrastructure, including checking backups, email systems, and installing software patches.
  • Liaising with suppliers for warranty repairs and ordering hardware/software as needed.
  • Providing technical support to end-users, including remote office and home workers, and maintaining the asset database.
  • Importing data into Oracle for development and test teams and performing PC troubleshooting and repair.
  • Participating in cyber and information security activities in line with our Information Security Management System.

Requirements:

  • Experience with Microsoft Windows 10/11/Server 2016/2019/2022, Microsoft Exchange Online, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, and Azure AD.
  • Knowledge of IP Networks, Switches & Cabling, Virtualisation (Hyper-v), and Backup Systems.
  • Excellent organizational and time management skills, attention to detail, and ability to work calmly under pressure.
  • Excellent communication skills and ability to work independently and as part of a team.


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