Technical Support Analyst

7 days ago


StratforduponAvon, Warwickshire, United Kingdom Pontoon Full time

Job Summary:

Pontoon is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our employees and contractors.

Key Responsibilities:

  • Provide technical support to employees and contractors via phone, chat, and web tickets.
  • Troubleshoot PC, printer, telephone, mobile, VPN, and software issues.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Log all inquiries and incidents as required.
  • Escalate unresolved incidents to appropriate support teams.
  • Remain current with support changes and updates.
  • Adhere to company policies and incident management processes.

Qualifications:

  • Knowledge of PC hardware and software.
  • HDICertification (preferred but not required).
  • Other IT certifications (e.g., Microsoft).
  • Ability to make sound decisions in real-time crisis situations.
  • Excellent documentation skills.
  • Ability to work independently and/or in a team setting.
  • Experience in the securities or financial services industry (a plus).
  • Ability to multitask and manage priorities with little supervision.
  • Strong communication skills.
  • Ability to work rotational shifts and national holidays.
  • ITIL experience (an added advantage).

About Pontoon:

Pontoon is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to building a diverse and inclusive team that reflects the talent, clients, and communities we serve. We offer a range of family-friendly, inclusive employment policies and employee forums to support well-being and a balanced life.



  • Stratford-upon-Avon, Warwickshire, United Kingdom Deerfoot IT Resources Ltd Full time

    About the Role:We are seeking a highly skilled Application Support Analyst to join our dynamic Support Team at Deerfoot IT Resources Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients and customers.Key Responsibilities:Customer Support: Serve as the first point of contact...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Coaction Recruitment Ltd Full time

    Job Summary:We are seeking an experienced IT Service Desk Analyst to join our team at Coaction Recruitment Ltd. As an IT Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Coaction Recruitment Ltd Full time

    Job Summary:We are seeking an experienced IT Service Desk Analyst to join our team at Coaction Recruitment Ltd. As an IT Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot...


  • Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full time

    Job SummaryThe Portfolio Group is seeking a highly skilled and customer-focused Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Main ResponsibilitiesTechnical Support: Provide technical support to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Synchro Full time

    Position OverviewBusiness Intelligence Analyst – Contract Opportunity – Hybrid Work ModelWe are looking for a dedicated Business Intelligence Analyst to become a vital part of our team. In this role, you will be instrumental in delivering top-notch Business Intelligence solutions, overseeing comprehensive project lifecycles, and offering expert insights...


  • Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full time

    Job SummaryThe Portfolio Group is seeking a highly skilled and customer-focused Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Main ResponsibilitiesTechnical Support: Provide technical support to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom NFU Mutual Full time

    Exciting Opportunity: Lead Analyst for Corporate ProspectingJoin NFU Mutual's commercial business strategy team as a Lead Analyst for Corporate Prospecting. Contribute to achieving our ambitious growth targets while engaging in a diverse and visible role with ample cross-functional collaboration. This position offers the flexibility of remote work up to 80%...


  • Stratford-upon-Avon, Warwickshire, United Kingdom C&M Travel Recruitment Full time

    Job Title: Business Systems AnalystJob Summary: We are seeking a highly skilled Business Systems Analyst to join our team at C&M Travel Recruitment. As a Business Systems Analyst, you will be responsible for defining and managing the capabilities of our business systems.Key Responsibilities:Collaborate with technical and business stakeholders on changes to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom C&M Travel Recruitment Full time

    Job Title: Business Systems AnalystJob Summary: We are seeking a highly skilled Business Systems Analyst to join our team at C&M Travel Recruitment. As a Business Systems Analyst, you will be responsible for defining and managing the capabilities of our business systems.Key Responsibilities:Collaborate with technical and business stakeholders on changes to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom NFU Mutual Full time

    Opportunity Awaits: Lead Analyst for Corporate ProspectingBecome a vital part of NFU Mutual's commercial strategy team as a Lead Analyst for Corporate Prospecting. Contribute significantly to our ambitious growth objectives while engaging in a diverse and impactful role that fosters extensive cross-departmental collaboration. This position offers the...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Brellis Recruitment Ltd. As a key member of our technical support team, you will be responsible for providing expert technical support, training, and repairs to our clients.About the Role:The successful candidate will have a strong background in technical support and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Curo Resourcing Ltd. Full time

    Job Summary:Curo Resourcing Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients with various technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or in-personTroubleshoot and resolve technical...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Curo Resourcing Ltd. Full time

    Job Summary:Curo Resourcing Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients with various technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or in-personTroubleshoot and resolve technical...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Adria Solutions Full time

    About the RoleAdria Solutions Ltd is seeking an experienced Business Analyst to join our team, specializing in Data & Analytics. As a Business Analyst, you will capture and analyze data requirements, shaping technical designs for agile delivery teams. You will ensure we understand internal customer needs and deliver innovative solutions, operating with...

  • Logistics Analyst

    7 days ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Aspion Full time

    Job Summary:We are seeking a highly skilled Supply Chain Analyst to join our team at Aspion, a leading frozen food provider. As a Supply Chain Analyst, you will play a critical role in ensuring the smooth operation of our supply chain, from inventory management to demand planning.Key Responsibilities:Manage and maintain accurate inventory levels, ensuring...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Frank Wills Recruitment Ltd Full time

    Job Summary:We are seeking an experienced Field-based Maintenance Specialist to join our team at Frank Wills Recruitment Ltd. As a key member of our team, you will be responsible for providing technical support and solutions to clients and plants across the UK.Key Responsibilities:Technical Support: Provide on-site technical support and solutions to clients...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Cast UK Limited Full time

    Technical Support Engineer Role About the Role Cast UK Limited is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering high-quality system and product support to our customers. Key Responsibilities Manage open, unresolved, and escalated tickets within our support...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Cast UK Limited Full time

    Technical Support Engineer Role About the Role Cast UK Limited is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering high-quality system and product support to our customers. Key Responsibilities Manage open, unresolved, and escalated tickets within our support...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Cast UK Limited Full time

    Technical Support Engineer Opportunity About the Role Cast UK Limited is seeking an experienced Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering high-quality system and product support to our clients. Key Responsibilities Manage open, unresolved, and escalated tickets within...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Cast UK Limited Full time

    Technical Support Engineer Opportunity About the Role Cast UK Limited is seeking an experienced Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering high-quality system and product support to our clients. Key Responsibilities Manage open, unresolved, and escalated tickets within...