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Technical Support Specialist
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Technical Support Engineer Role
About the Role
Cast UK Limited is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering high-quality system and product support to our customers.
Key Responsibilities
- Manage open, unresolved, and escalated tickets within our support system
- Stay updated on new hardware and software product releases
- Collaborate with our technical team to develop key site monitoring and customer support strategies
- Identify and promote training opportunities for our customers
- Work closely with our sales team to provide commercial awareness and support
- Provide proactive, high-level customer service with commercial awareness
- Troubleshoot and diagnose technical issues related to our products
- Install and configure hardware and software as needed
- Follow up with clients to ensure problem resolution
- Manage multiple cases simultaneously, ensuring timely and accurate customer feedback
- Test and evaluate new technologies for potential deployment
Requirements
- Experience working with technical customer support
- Excellent communication skills, both written and verbal
- Ability to stay calm under pressure and concisely articulate resolutions to problems to customers
- Demonstrable problem-solving skills
- Experience with a wide range of security systems, such as access control and door entry systems
- Strong conflict resolution and problem-solving skills
- Proficiency in IT systems
About Us
Cast UK Limited is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. We specialize in HR, procurement, buying, supply chain, and logistics, and our team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board.
