German Speaking Customer Service Supervisor
3 weeks ago
Position: German Customer Service Team Leader
Location: Flexible work arrangement with 4 days remote and 1 day in-office in St Neots, Cambridgeshire.
About the Role:
We are seeking a proficient German-speaking Customer Service Team Leader to join our esteemed international organization. The ideal candidate will be responsible for ensuring the delivery of exceptional service standards and will play a pivotal role in enhancing customer satisfaction.
Key Responsibilities:
1. Lead and manage a team of customer service representatives, ensuring they meet performance targets.
2. Foster a positive team environment that encourages collaboration and high-quality service delivery.
3. Implement best practices to enhance customer interactions and resolve issues efficiently.
4. Monitor team performance and provide constructive feedback to promote professional growth.
Qualifications:
- Fluency in German is essential.
- Proven experience in a customer service leadership role.
- Strong communication and interpersonal skills.
Why Athena Resourcing Solutions?
We are committed to providing our employees with a supportive work environment that promotes growth and development. Join us in delivering outstanding customer service while advancing your career.
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