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German Customer Support Supervisor
2 months ago
Position: German Customer Service Team Leader
Location: Flexible working arrangement with 4 days remote and 1 day in-office.
Company: Athena Resourcing Solutions is a renowned international organization seeking a proficient German-speaking Customer Service Team Leader. The ideal candidate will be responsible for ensuring exceptional service delivery and will play a pivotal role in enhancing the quality of customer interactions.
Key Responsibilities:
1. Lead and manage a team of customer service representatives, ensuring high performance and engagement.
2. Foster a positive and productive work environment that promotes teamwork and collaboration.
3. Monitor and evaluate team performance metrics to ensure service excellence.
4. Provide coaching and development opportunities for team members to enhance their skills.
5. Address customer inquiries and issues effectively, ensuring timely resolutions.
Qualifications:
- Fluent in German and English.
- Proven experience in a customer service leadership role.
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team.
Why Join Us?
At Athena Resourcing Solutions, we value our employees and are committed to their professional growth. This role offers a unique opportunity to lead a dedicated team in a dynamic and supportive environment.
