Customer Support Specialist with German Language Skills
1 month ago
We are seeking a highly skilled Customer Support Agent with German language expertise to join our team at Reed. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving queries, and processing orders and changes.
About the RoleThis is a fantastic opportunity for a fresh graduate or an experienced professional looking for a new challenge. You will work in a multicultural environment, enjoy great company benefits, and have the opportunity to work remotely from anywhere in the UK.
Responsibilities- Provide assistance to company associates via phone and email.
- Resolve queries on a wide variety of complex topics and process orders and changes.
- Resolve and process customer orders and queries.
- Take prompt and appropriate action for customers.
- Assist new customers with their inquiries and setting up accounts.
- Process and complete administration of payments.
- English and German at least C1 (near-native) level.
- Great communication skills.
- Willingness to learn new things.
- Candidates who are currently based in the UK and are eligible to work in the UK or who hold a UK passport.
- Motivating starting salary of up to £27,350 gross/year (exact salary depends on a shift pattern).
- Relocation support.
- Up to 3 free company products per month.
- Regular fruit days.
- Fun social events.
- Stay active scheme.
- Discounted gym membership.
- Pension contribution.
- Life assurance.
- Mental health first aiders.
- Buy and sell holidays.
- Mental health support.
Different shift patterns (no nights, occasional Saturdays).
We look forward to our cooperation.
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