Customer Support Specialist with German Language Skills
4 weeks ago
We are seeking a highly skilled Customer Support Agent with German language expertise to join our team at Reed. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving queries, and processing orders and changes.
Key Responsibilities:
- Provide assistance to company associates via phone and email
- Resolve queries on a wide variety of complex topics and process orders and changes
- Resolve and process customer orders and queries
- Take prompt and appropriate action for customers
- Assist new customers with their inquiries and setting up accounts
- Process and complete administration of payments
Requirements:
- English and German language skills at C1 level (near-native)
- Great communication skills
- Willingness to learn new things
- Candidates who are currently based in the UK and are eligible to work in the UK or who hold a UK passport
What We Offer:
- Motivating starting salary of up to £27,350 gross/year (exact salary depends on shift pattern)
- Relocation support
- Up to 3 free company products per month
- Regular fruit days
- Fun social events
- Stay active scheme
- Discounted gym membership
- Pension contribution
- Life assurance
- Mental health first aiders
- Buy and sell holidays
- Mental health support
Working Hours: Different shift patterns (no nights, occasional Saturdays)
We look forward to receiving your application.
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