Customer Service Team Lead German Language
4 weeks ago
Job Title: Customer Care Team Leader German Speaker
Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire.
Resourcing Group is seeking a highly skilled Customer Care Team Leader German Speaker to deliver exceptional customer service and contribute to the company's success. As a fluent German speaker, you will manage a German team, providing expert customer support, building relationships, and resolving complex queries.
The ideal candidate will:
- Motivate and support the team, coaching and developing a high-performing team.
- Lead a team of customer care administrators.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out channel quality reviews and help the team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- At peak times, take calls and handle customer enquiries.
- Collaborate with colleagues to achieve excellence.
- Develop product and process knowledge to provide excellent customer service.
- Be a proud ambassador to customers and colleagues.
Requirements:
- Previous team leader/supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Positive and engaging communication skills.
- Flexible coaching and feedback skills.
- Effective change leadership and ability to prioritize a varied workload.
- Ability to work in a team, ask for help, and trust colleagues.
- Take ownership and drive team engagement.
- Interpret department, team, and individual metrics for continuous improvement.
Working Arrangements:
This role involves a mixture of home and office working, with one day per week in the office and four days at home. We offer a hybrid working arrangement to support work-life balance.
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