Customer Service Team Lead German Language

4 weeks ago


Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

Job Title: Customer Care Team Leader German Speaker

Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire.

Resourcing Group is seeking a highly skilled Customer Care Team Leader German Speaker to deliver exceptional customer service and contribute to the company's success. As a fluent German speaker, you will manage a German team, providing expert customer support, building relationships, and resolving complex queries.

The ideal candidate will:

  • Motivate and support the team, coaching and developing a high-performing team.
  • Lead a team of customer care administrators.
  • Resolve complex customer queries and complete follow-up actions.
  • Use bespoke IT systems to resolve and process customer orders and queries.
  • Carry out channel quality reviews and help the team develop using a coaching approach.
  • Conduct regular 1-1s and performance reviews.
  • At peak times, take calls and handle customer enquiries.
  • Collaborate with colleagues to achieve excellence.
  • Develop product and process knowledge to provide excellent customer service.
  • Be a proud ambassador to customers and colleagues.

Requirements:

  • Previous team leader/supervisor experience.
  • Passionate about delivering customer service.
  • Fluent in spoken and written German and English.
  • Positive and engaging communication skills.
  • Flexible coaching and feedback skills.
  • Effective change leadership and ability to prioritize a varied workload.
  • Ability to work in a team, ask for help, and trust colleagues.
  • Take ownership and drive team engagement.
  • Interpret department, team, and individual metrics for continuous improvement.

Working Arrangements:

This role involves a mixture of home and office working, with one day per week in the office and four days at home. We offer a hybrid working arrangement to support work-life balance.



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